Give Us Your Feedback
October 2, 2009 by Fred Romano · 18 Comments
Guests and clients post a comment, share your thoughts, or make a suggestion about our service. We’d really like to hear from you!
- Fred Romano, Owner
Fred is a top listing broker and has been working with for sale by owners for many years. His expertise in leveraging online marketing for a reasonable low flat fee allows sellers to save half the commission or more compared to traditional brokers!
Email from a very, very happy customer.
Ordered the realtor.com showcase package. Within a half hour, I had an email from the listing broker, with instructions on how to fill out forms, etc. to be listed. I completed them, and by 2:30 this afternoon, was on realtor.com looking just as, if not more, professional as any other listing on the site.
Over the course of the last several weeks, I had talked with and even signed up with a competing service, only to cancel it when I found how antiquated the proposed system was. All emails/electronic requests and phone calls were to be manually forwarded by the listing broker (with the attending risk of things falling through the cracks), and this did not settle well with me.
No one knows my property better than I do, and no one has a larger stake in getting it sold than I do. Having spent 35 years in corporate sales, I know that each and every prospect is highly valuable, and many times what could have been a sale walks just because emails and/or phone calls were not returned promptly, if at all.
What clinched the deal is that for an extra $35, Mr. Romano could arrange that when someone clicked on his agency’s website, automatically a website I had already developed for the property was brought up, and (this is what hit the ball out of the park), any calls placed to his agency’s toll free number would be automatically transferred to my cell phone!
What Mr. Romano does is a real boon for those of us who view realtor commissions as delusional given current technology and the electronic resources prospective buyers have at their fingertips to search out and ultimately buy properties. He, and you at owners.com, are to be commended for providing an equalizing tool for those of us who have the skills/knowledge to market our own properties, but who are locked out of the system by a real estate industry which is protectionist and certainly does not serve buyers’ interests, because as we all know, ultimately the buyer pays for any agency representation — buyer or seller. It’s all built into the price of the property.
Thank you for bringing the real estate industry into the 21st century!
I am your customer for two days and I just cannot help myself from giving you my feedback. So far I’m absolutely impressed with what you’ve done for me. The pictures you’ve chosen for my listing’s front page are just the best choice, email contact works perfectly, and so does the phone line.
Your responses to my emails are prompt and effective. I really wish I had my house for sale in CT to work with you in person. Thanks a lot!
Great service. Efficient. Quick. Good communicators. Would definitely recommend it to others and have.
Excellent value for the money, and I’m picky and did some shopping around with cheaper services (actually, from our experience having canceled a couple previous MLS services, it would be fair to use the term “best value”)
The broker assigned, Fred Romano in CT, was responsive, friendly, and professional. There were no hidden “gotchas”, which is unusual on the internet. This is our experience after one month. If anything changes in our experience, I will post an update.
Good price, good communication. I was not able to get the MSL from agents due to where I live and they found something else I could use. Did not sell my house, but had a few lookers from this site. Thanks.
Absolutely professional and courteous at every step of the transaction. Great job.
Very professionally handled business. Fast response to all inquiries, changes, etc. Would recommend and would use again. Great value.
Professional & courteous. Site is well done. However, I had questions before purchase. Prompt & courteous response. After listing my property, they did what they said they would. Prompt attention to questions and change requests. Listing is set up to have prospective buyer call me direct for immediate response any time. This is very important, especially in this challenging market. Great Value. Definitely would recommend.
This service was great, I have recommended this to all of my friends!
Many thanks for your prompt handling of our listing, and I’d like to say that I’m very impressed with the sophistication and navigability of your web sites, and the ease of the process.
Thanks Chris, We spend quite a bit of time on process improvements and use the latest technologies. Glad you liked it.
Thank you for you service in trying to sell our home. Everyone has been efficient and prompt.
Your customer service has been fantastic and I really appreciate your responsiveness and I would recommend you to anyone thinking of listing their house on their own.
I was very pleased with your service. It was professional and very efficient – we actually sold our home within 48 hours of our listing being posted. Thanks again for all your help and will definetely be recommending your service to others.
Wow! Excellent service, very fast response time. I signed up this morning and my property is on Realtor.com same day. Folks were friendly, knowledgeable and generally a pleasure to work with. Website signup was also very easy. Thanks!
Hi Martin,
Thanks for the feedback! we always try to list homes the same day because we know how anxious sellers are to start getting buyer leads. Good luck and happy selling.
An excellent service to be providing as well as excellent customer service too. Definitely recommend.
Jay, Our main goal is make your listing shine! Thanks for your comment.